Customers can shop their groceries online and complete the order with payment. Customers can shop and complete order at one store at a time. Order from each store will be treated as a separate order.
Customers can visit either as a guest or sign up for account. Signing up has great many benefits like getting done in minutes, tracking past purchases, and downloading invoices.
Orders received within the cutoff time displayed on screen will be delivered on the same day. Orders placed after the cutoff time will be delivered the next day. Deliveries will be within the time range displayed on the order, only with minor time over-runs if necessary.
After placement of order online, customers will get an email with the details of their order and a copy of Terms of use they agreed to and payment receipt.
Once the order has been delivered customers will receive an email with invoice containing details of adjustments in quantities/refund, if any.
Delivery, Returns, Cancellations & Refunds
"Leave at doorstep" option. This option is provided on delivery information page during checkout. If customers choose this option by checking Yes, delivery person will leave the package at door step, take a picture, will press door bell button and give couple of gentle knocks on the door and will leave. All risk of spoilage, theft, etc. will be on customer.
If customers do not choose this option by checking No, delivery person will press door bell button and give couple of gentle knocks on the door. If customers comes out within couple of minutes, package will be delivered in person.
At this stage customer can inspect perishables and can return a perishable for a full refund of its price. However if a perishable is accepted it cannot be returned later on. Non perishables can be returned at spot or within 15 days of delivery for full refund if unopened or if spoilage is found upon opening. After 15 days of delivery no such product will be accepted back for any reason. If customer wants to return a non-perishable after delivery person has left, the customer will need to bring the item to the store alongwith its invoice. No item will be accepted back without its invoice. Regardless of any item being returned on spot or later at the store, service fee will not be refundable to any amount unless there is spoilage found upon opening the product and it was the sole product delivered in the order.
If a customer has chosen delivery in person but does not show up at the time of delivery within couple of minutes, delivery person will take picture of product at the door and will leave with the package without delivering it. In that case full delivery charges will apply but the price of product will be refunded in full.
If a customer cancels order within 2 hours of order, there will be no charges applicable and a full refund will be made. Cancellations after that or undeliverable packages due to invalid or wrong address etc. will be treated as returned and delivery charges will apply in full while price of groceries will be refunded in full. Customer will receive an email with details.
If an order originally confirmed for same day delivery cannot be delivered on the same day due to some constraint, it would be accepted by the customer the next day within the original time range unless the customer cancels it by email before midnight for a full refund. An email will be sent to the customer as soon as an order is deemed undeliverable on original date.
If an order must be cancelled due to dynacart's own constraints, a full refund of the paid amount will be made to the customer with no extra liability on part of dynacart, whatsoever.
Transit of Perishables
Perishables will be handled by dynacart staff under strict temperature control protocols during the transit. After delivery customers should ensure their proper storage in the refrigerator at once unless the items is to be prepared consumed immediately.
Complaint Redressal
Customers can lodge their complaints by sending an email at dynacart.ca@gmail.com along with order#, brief description of the issue, location, etc. Complaints will be addressed professionally during business hours within 1-3 business days, depending on the urgency. If necessary, a staff member will call on the number provided.